Refund policy

We hope you love your Zantalas clothing as much as we do, but if for any reason you need to return it you can do so easily by emailing us at thegirls@zantalas.com and we will send you a returns label.  We will also ask you whether the reason is 'Product fault' or 'Product unsuitable' and if so why it's unsuitable, so we can learn from this and improve our products in the future.

All our items are carefully quality checked by one of our team before they are sent to you, but if you do need to return any of our products here's how to do it:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at thegirls@zantalas.com

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Unfortunately we cannot accept items sent back to us without first requesting a return. 

You can always contact us for any questions about returns at thegirls@zantalas.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegirls@zantalas.com.